Success Stories
With its combination of tight process integration and constantly-updated information, there is no other solution like ChannelOnline™. The solution is designed to give the small to mid-sized reseller all of the operational advantages of their larger competitors, enabling them to maximize margins, grow revenues, and increase customer satisfaction.
Our customer base ranges from small, single-rep community resellers to large coast-to-coast corporate resellers ranked in the VARBusiness 500. Here is what some of them have to say about ChannelOnline.
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| Arly Guenther CEO |
"For us, it's very cost effective to purchase a package like ChannelOnline that is going to be continually updated, instead of trying to develop something in-house that is expensive and requires a lot of ongoing maintenance. Our increase in efficiency has been like night and day."  
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| Jim Freeman Principal |
“Attain Technologies has grown its product and software revenue by 185 percent — with the same number of employees. That’s astounding growth by any measure, especially without adding anyone to the team. Even more amazing is that we generated this additional business in just 15 percent of the time we used to spend doing a lot less business. And it’s all due to ChannelOnline.”
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| Chris Crosby Solutions Architect |
"Overall the product is easy to setup, customize, work with, and manage. We have used several programs to automate the quoting and ordering system over the last 10 years. Now that we use ChannelOnline we have combined those programs and features into one solution while getting several new features in addition. The end result is simple: we now have a more powerful solution."
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| Jeff Burgess President |
"Burgess Computer Decisions began using ChannelOnline in 2000. The company viewed it as a one-stop shop to build quotes, since the application offers everything from product specifications to descriptions to side-by-side comparisons. President Jeff Burgess notes "customers noticed the difference. It was a lot more convenient and versatile in what it could do."
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| Mike Heinold Division Manager |
"With ChannelOnline, we don't have to worry about managing data downloads, keeping information current or even managing a store site. Our sales staff is probably 10 times more efficient; utilizing tools such as side by side product comparisons, real-time price and availability, detailed product specifications and much more that we never thought would be available in one solution."
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| Michael Hepp Vice President, Sales |
"Making the investment in ChannelOnline sends our salespeople the message that we're serious about enabling them to be more productive and responsive for the client. And, the salespeople understand right away — that means 'money in my pocket' because they're more efficient.”"
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| Joe
Monahan Chief Operating Officer |
"CNET Channel has helped Enterprise Direct become one of the fastest-growing companies in Arizona. ChannelOnline has made a significant impact on reaching a $10 million sales run-rate, and we’ll continue using it to help reach our goal of $35 million next year."
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| Randy Broadwell eCommerce Manager |
"Using Channel Online, ESI's quote preparation and delivery has shrunk from hours to minutes — a 60% time savings-while the precision and completeness of these estimates, including product comparisons, has improved dramatically. The breadth and depth of information available electronically also has made for a compelling e-commerce solution that ESI's public sector customers required."
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| Michael Kemps Chief Executive Officer |
Kemps credits ChannelOnline with a significant role in the 772% growth that ICS has enjoyed over the past four years. “Thanks to the incredibly accurate data and content we can access with ChannelOnline, we can anticipate and count on consistent margins and profitability.”
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| Jim Locke President & Founder |
"“We look at ChannelOnline as a sales enabler. For example, we found out through ChannelOnline categories that a certain manufacturer made fax machines. We didn’t know the vendor made fax machines. But now, we sell that product to our customers. That’s business that would normally go to a discount retailer that’s coming to us strictly because of ChannelOnline — it was just a matter of leveraging the information in the system."
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| Daniel Johnson President & Founder |
"The in-depth product information that ChannelOnline offers has helped increase our margins by allowing us to quickly see the related items and warranty details so we can cross-sell and up-sell key products. I would say that ChannelOnline was one of the key factors in winning a number of our new accounts."
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| Craig Moore President |
“With ChannelOnline, it’s just so easy to log in, check pricing, check availability, and ultimately have more access to a wider breadth of inventory, that we’ve probably taken a 45-minute process to less than 10 minutes from quote to order, purchase, tracking and invoice.”
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| Patrick Burke Chief Executive Officer |
“ChannelOnline played a significant role in the growth of our company, from the ease with which we can get the information we need to the speed with which we can put it to use. That’s really important when each employee wears multiple hats to get the job done.” Improved productivity has proven vital to National Toner Warehouse’s growth, as employees must address customers’ needs while sourcing from among an ever-growing selection of products. As a result, the reseller’s business has grown five-fold (a 400% increase) to approximately $1.5 million in the year since implementing ChannelOnline.
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| Nancy Myers Sr. Project Coordinator |
"ChannelOnline allowed us to do this while enhancing our Web presence in our Technology Business. ChannelOnline has been a tool that completes our offerings and adds additional business to our bottom line."
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| Stefanie Buckmaster IS Manager |
"After moving to ChannelOnline, we were able to focus more of our time on customers and less time on managing an internally hosted solution. We have seen an estimated 2% increase in revenues due to many features like multi-supplier live price and availability."
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| John Boden President |
"This year we have seen our sales quadruple over last year and we have only added one additional member to our inside team for support! ChannelOnline is a solution that allows us to operate with extreme efficiency, while at the same time making us look good in front of our customers."
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| Erol Mustafa President |
"Our company looks a lot different today than it did in mid-2003. A search of our Web site provides incredible product detail and powerful tools for comparison shopping, availability and more. Our sales and account representatives have that wealth of information at their fingertips as well-so even the way we way we serve our customers has improved."
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| Joseph Gabriel Founder and CEO |
“ChannelOnline enables SCW to maximize the productivity of our sales force and purchasing teams. With it, they do more value-added work, instead of spending hours researching for product information. It enables them to go out and get new business or better service existing customers.”
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