Success Stories

"ChannelOnline™ adds business to our bottom line"
– Nancy Myers, Sr. Project Coordinator, OfficeMax

OfficeMax Solutions, a wholly owned division of Boise (NYSE: BCC), is an international distributor of office supplies and paper offering a full line of technology products and business services to fulfill e-business needs. ChannelOnlineT enhances the Web presence of OfficeMax with accounts that compare them to some of the other top IT reseller Web sites.

"OfficeMax likes to leverage our local presence for sales, customer support and distribution," says Nancy Myers, Sr. Project Coordinator for OfficeMax. "ChannelOnline allowed us to do this while enhancing our Web presence in our technology business." There are several features that OfficeMax benefits from, like improved quoting, full customer quote & order history at a glance, side by side product comparisons, and much more. "Customers can place orders via the Web - this has increased our sales with customers who like to shop this way. They compare our prices and availability and then can easily check out. ChannelOnline has been a tool that completes our offerings and adds additional business to our bottom line," says Nancy.

The sales and management team at OfficeMax has clearly profited from many of the features in ChannelOnline. "The implementation and standardization of pricing profiles has allowed our management team to better track the margins," says Nancy. "The reports available to the outside sales force have increased their selling time while giving them the ability to track what the inside sales support team is doing for their customers. It allows for quick and knowledgeable follow up of their accounts."

ChannelOnline has helped OfficeMax improve their technology business. Nancy says, "We have seen an overall 20% increase in quote turnaround time with an increase in accuracy and information as well. We have increased our sales with several accounts."

OfficeMax is very happy with their decision to implement ChannelOnline in their technology business. The advantages are many, the features are top notch and most of the customers have responded very well to its implementation. Nancy says, "We are very satisfied with ChannelOnline and look forward to expanding its use daily. It has increased our internal productivity, increased our sales, and has added another tool for OfficeMax to provide to their technology customers. It has been very stable and reliable."

For more information on OfficeMax Solutions, visit www.officemaxsolutions.com