Why ChannelOnline

With its combination of tight process integration and constantly-updated information, there is no other sales cycle automation solution like ChannelOnline. Our secure, hosted solution is designed to give small to mid-sized resellers all of the operational advantages of their larger competitors, enabling them to maximize margins, grow revenues, and increase customer satisfaction.

Automates the Complete Sales Cycle

  • Single work environment with the tools and information sales professionals and buyers need throughout the sales process
  • Research products, create professional-looking quotes, source effectively, determine real-time price and availability, confirm the order and integrate it all to the back-office
  • VARs reduce costs, improve customer service and shape business as the market changes

Enables You to Grow Revenues

  • Customer self-service through public or private e-commerce storefronts*
  • VARs can immediately provide accurate product details, pricing and availability information on over 540,000 products
  • Easily suggest alternative accessories or complementary products

Aligns Customer-Facing Sales Processes

  • Experience the tight process alignment and productivity gains to win more business
  • Go from order capture, to pricing, sourcing, procurement, confirmation and fulfillment
  • Up-to-date detailed product content, pricing, availability, and remote on-demand access

Helps Raise Professional Standards

  • VARs can set uniform corporate standards and control across all departments
  • Everyone can use ChannelOnline across your organization
  • Electronic paper trail of all quotes, orders and purchase orders

Enhances Productivity

  • Close rates improve by providing real-time product, pricing and inventory information at each stage of the sales process
  • VARs increase the number of sales deals by eliminating routine tasks and searches
  • Gives you more time to focus on winning new business and selling higher margin solutions

Gives You Control Over Margins

  • Clear pricing parameters and unique price/discount profiles for each customer
  • Visibility to specific order requirements; insight to source the most profitable sourcing alternative
  • VARs can easily identify and suggest complementary products during the sale

Leads to Increased Customer Satisfaction

  • Eliminates mistakes with a single internal customer record that is the shared source for all quotes, invoices and receipts
  • VARs can to provide accurate product details, pricing and availability information in real-time
  • End-users can rapidly find the information they need to make intelligent purchasing decisions

Improves Customer Loyalty

  • Rich product content that influences buying decisions
  • VARs can quickly refer to customer profiles and detailed purchase histories
  • Provide VIP accounts with their own private web "storefronts", reflecting their unique pricing agreements and giving visibility to their order history and status

* Some optional functionality is available at a fee, including: additional stores, public stores, page views exceeding 10,000 per month, and shopping engine export.

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